The Supervision and Appraisal staff training pack is intended for those staff members who have the responsibility of supervisions or appraisals or those who are about to undertake that role at work.
The Pack covers the following topics...
- Supervision
- Why have supervision?
- What is supervision?
- Supervision content
- Supervision process
- The supervision Contract
- Supervision in domiciliary care
- Appraisals
- Purpose of appraisal
- SMARTER objectives
- Motivation and reward systems
- Appraisal structure
- Performance management
- 1-1 communication and Transactional Analysis
- Transactional Analysis ego states
- TA ego states and communication patterns
- Developments in TA
- Effective and ineffective modes
- TA and the three behaviour types
- Games in supervision and appraisal
- Common games
- Strategies to deal with game playing
- Related management issues
- References and further reading