How to cancel or amend an order

A step-by-step guide to cancelling or amending your order.

Place Order

Once your order has been placed, you will be directed to the order confirmation page and be given an order confirmation code.

You should see here the various order editing options.

Edit Order

Once you have selected an order edit, you will be directed to this page where you can amend your contact details and delivery address.

Please note, once you have started an edit, a countdown of 30 minutes will begin to reflect how long you have remaining to edit this order.

Cancel order

If 'Request order cancellation' is selected, you will be directed to this page where you can select a reason for cancellation. Once entered, you can 'Proceed with cancellation'.

Confirm cancellation

Once your order has been cancelled, you will need to 'Accept refund'. Once complete, you will be shown the 'Order cancelled' page.

You should receive an email to confirm if your order is cancelled.

You will easily be able to purchase your basket again with the 'Buy Again' button.

After the 30 minute countdown has ended, cancellation or delivery address edit will be UNAVAILABLE.

If you have any queries, please contact hello@medisave.co.uk where we will be happy to assist further.